Global VP, Insights & Analytics
As Sitel Group’s Global Head of Analytics & Insights, Cris leads a team of data experts responsible for the development and execution of data-driven campaigns to improve the customer journey.
Leveraging deep contact center data, Cris’s team gets under the hood of customer experience (CX) programs to better understand client challenges, successes, and areas for growth opportunity. Servicing clients around the world and in multiple industries, Cris’s 15+ years of CX experience in workforce management and analytics has equipped him with the skills and industry know-how to take unstructured data and transform it into digestible and actionable campaigns to improve business results.
2:35 PM - 3:25 PM EST | Tuesday October 19
2:35 PM - 3:25 PM EST | Wednesday October 20