2:35 PM - 3:25 PM EST  |  Tuesday October 19

Roundtable: Best Practices and Lessons Learned in a New World

Cris Kuehl
Global VP, Insights & Analytics
Sitel Group

Steve Ruszczyk
COO USA & Service Line Head for Interaction Analytics

Robin Gomez
Director, Customer Care Innovation

Stacy Dye
SVP/GM, Quantitative Insights
RDI Sightline

Executive Track

In 2020, COVID –19 rocked the world and threw us into unprecedented territory. Now a year and a half into the pandemic, many businesses have found what works for them – the processes or operations they plan to embrace for the long haul and those that they plan to leave behind. 

As we look forward to 2022, join this group of BPO leaders to discuss what is next in this transformed world of distributed teams. They’ll offer the knowledge, insights and best practices they’ve gathered since the start of the pandemic, and share their thoughts on how to navigate the future of the contact center.