2:35 PM - 3:25 PM EST  |  Wednesday October 20

Conversation Analytics is for Closers: How to Know Your Buyers and Crush Sales Quotas

Cris Kuehl
Global VP, Insights & Analytics
Sitel Group

Cassidy Carter
EVP, Sales Operations

Power Users & Program Owners

The key to crushing sales quotas every quarter is identifying and acting on insights from all the interactions sales reps have with customers and prospects – whether they’re single touch conversations or multi-touch engagements. Doing this at scale is difficult and requires the right tools and processes. 

Join this session as Sitel’s Global Head of Analytics Experience, Cris Kuehl, walks through how the company manages its clients’ ability to drive efficiency and ROI in single-touch telesales use cases. Then, Multiview’s EVP, Sales Operations and Leadership, Cassidy Carter, will describe how his team is approaching multi-step sales engagements using CallMiner as a key component of their sales technology stack.