2:35 PM - 3:25 PM EST | Tuesday October 19
Predicting Satisfaction: The Art of CX Models
Dr. Chris JonesSenior Data ScientistCallMiner
Rick BrittVice President of Artificial IntelligenceCallMiner
CX prediction models are some of the most challenging to build. Join Chris Jones and Rick Britt from the CM Research lab on deep CX research and how the challenge of CX creates a unique opportunity for organizational strategy.