Dr. Chris Jones

Senior Data Scientist

Dr. Christopher Jones is a Senior Data Scientist, earning his Ph.D. in experimental high-energy physics from MIT in 2012. He brings 9 years of experience in data analysis and software development to CallMiner, where he focuses on explainable AI and applying advanced statistical methods to derive insight in solving tough problems in customer analytics. He loves both transformers (cutting-edge natural language processing algorithms) and Transformers (alien robots in disguise).

Products / AI

2:35 PM - 3:25 PM EST  |  Tuesday October 19

Predicting Satisfaction: The Art of CX Models

Products / AI

2:35 PM - 3:25 PM EST  |  Wednesday October 20

Finding Real Correlations and Casual Relationships in Analyze