Rick Britt

Vice President of Artificial Intelligence

As the VP of AI Rick is fortunate to work with the incredibly talented research team at CallMiner. Focusing on some of the most advanced technology and deep learning approaches to solve the complex problems in human communication. Prior to leading AI Research Rick has enjoyed a career focused on all aspects of Contact Centers, from analytics to leading large operations he has worked in all facets of the industry. 

Products / AI

2:35 PM - 3:25 PM EST  |  Tuesday October 19

Predicting Satisfaction: The Art of CX Models

General Sessions

12:05 PM - 12:33 PM EST  |  Wednesday October 20

Keynote Address: The Future of AI in CA