Steve Ruszczyk

COO USA & Service Line Head for Interaction Analytics

Steve Ruszczyk is COO, Teleperformance KS USA, Inc. & Service Line Head for Interaction Analytics at Teleperformance.

25+ years of experience and leadership, as a Business Consult and Solution Architect

In recent years, Steve’s work explores the multi-media customer experience, digital transformation, business case / ROI development for defining and reshaping business strategies. Steve’s focus is on change management consulting to innovate, automate and accelerate performance and processes improvements.  Advanced analytics insights are used to drive great business decision faster and accelerating ROI.

Executive Track

2:35 PM - 3:25 PM EST  |  Tuesday October 19

Roundtable: Best Practices and Lessons Learned in a New World