1:45 PM - 2:35 PM EST | Wednesday October 20
Roundtable: Transforming the Enterprise with Conversation Analytics
Eric WilliamsonChief Marketing OfficerCallMiner
Sean ClarkSVP, PlatformsProvana
Paolo RighettiGlobal Head of AnalyticsTeleperformance
Most organizations today have embraced conversation analytics for its power to transform contact centers, from improving agent performance to driving operational efficiency and better CX. But that represents only the tip of the analytics iceberg.
In this executive session, you’ll hear from leaders from Provana, Teleperformance and Zenylitics on how they’re working to leverage their current analytics investment to accelerate growth and transformation enterprise-wide. They’ll share how they’re using conversation analytics today to better understand VoC and brand experience, as well as how they’re planning to apply that value across their organizations in the future.