2:35 PM - 3:25 PM EST | Wednesday October 20
How to Identify Insights to Achieve Tangible ROI
Luke CuthbertsonConsulting Director - Analytics Davies Group
We all know conversation analytics provide the insights to help businesses operate more efficiently, improve agent training and performance, increase sales, drive customer satisfaction, and more. But do you understand which metrics you’re improving most dramatically, and by how much?
Join Luke Cuthbertson, Consulting Director at Davies Group as he discusses the framework they’ve built using CallMiner to identify, define, and assess ROI-driven conversation analytics use cases. He’ll offer tips on how businesses can apply a similar framework and go from identifying insights to driving tangible ROI.