1:45 PM - 2:35 PM EST | Wednesday October 20
Data in, Value Out: How CallMiner’s Flexibility Opens up Business Possibility
Alexis KitchenSenior Product ManagerCallMiner
Businesses are swimming in customer data from diverse channels – data that can unlock critical insights that help realize better customer experiences and untapped revenue potential. But few CallMiner customers are even scratching the surface of insight available in the piles of data.
In this session, Alexis Kitchen, CallMiner Product Manager, will describe the flexibility CallMiner has built into the platform to help realize value of customer data across channels. She’ll also cover the recent enhancements that provide greater flexibility in voice transcription services through the Open Voice Transcription Standard, and the new support for Microsoft Azure Speech-to-Text.