1:45 PM - 2:35 PM EST | Wednesday October 20
Analytics and Pattern Recognition: Your Data-Driven Crystal Ball
Pulkit JainAssistant Vice President, Business AnalyticsRadius Global Solutions
Jeremy SchafferSpeech Analytics AnalystShellpoint Mortgage Servicing
In this session, we’ll go beyond standard categories and scoring to explore critical aspects for utilizing CallMiner as a platform to enhance analysts’ ability to recognize patterns and drive critical insights from customer conversations.
First, we’ll hear how Pulkit Jain, Radius Global Solutions Assistant Vice President of Business Analytics, has spearheaded the movement to use CallMiner’s ingestion API for predictive purposes that have revolutionized the way organizations gain insight and act on customer conversations. Then, Shellpoint Mortgage Servicing Speech Analytics Analyst, Jeremy Schaffer, will share his unique experience using CallMiner analytics to identify repeated phishing attempts, allowing his organization to proactively take action to reduce the risk of cyberattacks.